All support guides

Account & billing

Plans and usage limits

Understand free previews, saved work, and the limits shown in your account.

2 minute readUpdated

Check current plan details

The pricing page shows the current public offers, billing periods, and included features. Review the checkout total, renewal amount, and billing frequency before paying. Your account and checkout are the best places to confirm the offer that applies to you.

Why a tool may stop generating

Limits can apply to previews, uploads, source size, daily generations, and requests running at the same time. Follow the message shown by the tool. Signing in lets you save work, and some features or larger allowances may require Pro.

If access looks wrong

Make sure you are signed in to the email used at checkout, then refresh your account. If payment completed but access is missing, open a ticket with your receipt details. Never share payment card details.

Still need a hand?

Share the details and our support team will take a look.

Open a ticket