Account & billing
Your account, sign-in email and account changes
Find plan details, switch accounts, or ask for help with account changes.
2 minute readUpdated
Find your account
In the app sidebar choose My account, or use Your account in the site account menu. Both open Plan information, where you can review your plan and billing status. Sign in using the email or sign-in method used for your purchase.
Use another account
Use Sign out in the site account menu, then sign in using the intended email or sign-in method. If a sign-in email is missing, check spam and use the newest code or link.
Email, password or deletion help
For an account email change, account deletion, or an inaccessible account, open a support ticket. The account pages show Plan, with Upgrade and Billing available when a subscription is linked; this assistant cannot change your email, password or account. Never send passwords, verification codes or full payment-card details.
What the support assistant can see
When signed in, the support assistant may use a minimal current plan summary: plan name, billing period, status, and whether it is active or paused. It cannot see renewal dates, invoices, payment methods, usage history, or perform account actions.