Manage or cancel your subscription

Cancel your subscription

1. Sign in to the account used for your StudySim purchase.
2. Open Billing settings, or choose My account, then Billing.
3. Under Manage billing, select Cancel subscription. This opens the secure Stripe customer portal.
4. Complete the cancellation in Stripe and check the effective date and confirmation shown there. Opening the portal alone does not cancel a subscription.

Pause or resume

Pausing becomes available after your introductory trial for an active subscription. Open Billing settings. In Pause subscription, choose 1, 2, or 3 months and select Pause subscription. While paused, Pro generation is unavailable. To resume sooner, use Resume subscription in the same section. Resuming can collect an unpaid renewal before access returns. If payment fails, update your card through Manage billing and retry. Resume controls also remain available when a failed payment leaves a paused subscription past due.

Payment methods and invoices

Open Billing settings and select Manage billing to open Stripe for payment methods, billing details and invoices. On Plan information, Manage billing also opens the same billing portal. Read the portal confirmation before committing a change.

Change a plan

Use Upgrade to review the available plan or billing-period changes. Read the charge and renewal information shown before confirming. Current public offers are on Pricing.

Refunds and missing controls

Cancellation and refunds are separate. A cancellation does not automatically create a refund. If billing controls are missing, first confirm the signed-in account on Plan information. For an unfamiliar charge, a refund request, or an unavailable portal, open a billing ticket with the charge date, amount and receipt identifier. Never send full card details, passwords or verification codes. This assistant can guide you but cannot cancel, pause, resume, refund, or update billing for you.