Troubleshoot file uploads

Check the source

• Confirm the file opens normally on your device.
• Use a supported file type and stay within the size limit shown by the tool.
• Remove password protection from files you own.
• Try a readable text export if a scan or photo is unclear.

Try again with a smaller source

1. Wait for the current upload or generation to finish.
2. Reload the page and check your connection.
3. Split a large document into smaller sections and try again.
4. For a supported link, confirm it is accessible and paste the complete URL.

Help us investigate

In a ticket, include the file type, approximate size, browser, time, and visible error. Signed-in users can attach screenshots. Avoid sending confidential material unless the support team asks for a specific sample.